National Privacy Policy

We respect your privacy and are committed to protecting your personal data at National Online Casino. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or use any of our services, including our sportsbook, slots, and live casino tabs. By registering with National Online Casino, you agree to the practices described in this document. Our platform is operated by Techsolutions Group N.V. under a Curaçao licence (8048/JAZ2017-067, Antillephone N.V.), and we handle your data in accordance with applicable data protection laws.

Information We Collect

At National, we collect several categories of information to provide you with a secure and personalized gaming experience. When you complete the national casino login registration process, we gather details necessary to verify your identity and comply with our licensing obligations.

• We collect your full name, date of birth, residential address, email address, and phone number upon registration
• We request identification documents (passport, ID card, or driver's licence) and proof of address for KYC verification
• We record your payment details when you make a deposit or request a national withdrawal, including the method used and transaction amounts
• We track your gaming activity, including games played, bets placed, wins, and losses, to improve our services and monitor responsible gaming
• We automatically collect technical data such as your IP address, browser type, device information, and login timestamps
• We use cookies and similar technologies to remember your preferences and enhance your experience across the national casino app and desktop platforms

Information From Third Parties

We may receive additional information about you from payment providers, identity verification services, and fraud prevention agencies. This helps us ensure that only eligible players can access national casino bonus offers and real-money play.

How We Use Your Information

Our use of your personal data is limited to legitimate purposes connected to operating National Online Casino. We process your information to manage your account, process deposits and withdrawals, verify your identity, and deliver promotions such as the national no deposit bonus or welcome package offers. Here at National Casino, we provide 24/7 customer support, and your data allows our team to respond to your inquiries efficiently.

• We use your data to create and manage your player account
• We process your transactions, including deposits via Visa, Mastercard, e-wallets, and cryptocurrencies, and withdrawals requested through our platform
• We send you communications regarding your national casino bonus eligibility, VIP Club status, and promotional offers, where you have consented to receive them
• We monitor gameplay patterns to detect fraud, money laundering, or problem gambling behaviour
• We use cookies to remember your settings when you access National Casino login pages from different devices
• We comply with legal and regulatory requirements, including reporting obligations under our Curaçao licence

Legal Basis for Processing

We process your personal information based on your consent, the necessity of fulfilling our contractual obligations to you as a registered player, our legitimate business interests, and compliance with legal requirements imposed by our licensing authority. Where we rely on consent, such as for marketing communications about national bonus codes or free spins promotions, you may withdraw that consent at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate National Online Casino effectively.

• We share data with payment processors to complete deposits and withdrawals
• We share information with identity verification providers to confirm your eligibility to play
• We disclose data to regulatory authorities when required by law or our licensing conditions
• We may share anonymized data with game providers such as Pragmatic Play, Evolution, and NetEnt for analytics purposes
• We engage fraud prevention services to protect both our platform and our players

Cookies and Tracking Technologies

Our website uses cookies to improve functionality, remember your language and currency preferences, and analyze site traffic. When you visit National Online Casino, cookies help us recognize returning users attempting a national login or National Casino login, streamlining your experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. If your account becomes dormant, meaning there is no login activity for twelve months, we continue to retain your data in accordance with our record-keeping obligations while applying a dormant account fee as described in our Terms and Conditions.

Data Security

We are committed to protecting your data through industry-standard security measures. Our systems employ encryption technologies to safeguard sensitive information, including payment details and identification documents submitted during verification. We restrict access to personal data to authorized personnel who require it to perform their duties, such as processing a national deposit or resolving a support request.

Your Rights

As a player at National Online Casino, you have several rights regarding your personal data. We want you to feel confident that your information is handled transparently and responsibly.

• You have the right to access the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications about national free spins or promotional offers
• You have the right to request a copy of your data in a portable format
• You can withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact our support team via support@National Casino.com or submit a formal complaint to complaints@National Casino.com. We aim to respond to all requests within a reasonable timeframe, typically within 24 hours through our contact form.

Responsible Gambling and Data

We use certain data, including deposit history and gameplay frequency, to support our responsible gambling initiatives. If you choose to set deposit limits, self-exclude, or take a break from our platform, we retain relevant records to honor these choices and prevent circumvention across the national casino app and website.

International Data Transfers

Because National Online Casino serves players across multiple regions, including Canada, Australia, New Zealand, and various European countries, your data may be transferred and processed in jurisdictions outside your country of residence. We take appropriate steps to ensure that any such transfers maintain an adequate level of data protection consistent with this policy.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals residing in restricted countries, including the United States, United Kingdom, France and its territories, and several other jurisdictions listed in our Terms and Conditions. If we discover that a player has registered from a restricted location, we reserve the right to suspend the account and process data solely for compliance and verification purposes.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and we take immediate action to delete any such data if it comes to our attention.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer. We encourage you to review this page regularly. Continued use of National Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your rights as described above, please reach out to our dedicated support team. We are available 24/7 through live chat, or you can email us directly at support@National Casino.com. For formal complaints regarding data handling, please contact complaints@National Casino.com, and our team will address your concerns promptly.